Our phone line hasn't worked for about 2 weeks. During that time, our internet has rarely worked. Maybe 2 hours per day and we never know when or how long. Tim called today (from someone else's house) to find out what the heck is going on. The operator told him that the phone number we claim to have is not actually ours. It belongs to a business in another city. How and when did that happen? And what the heck can we do about it?