Anyway, when Taza was finally ready 5 hours later (normally it takes an hour or two), I picked her up. From the beginning, it was obvious that they didn't follow my instructions and give her a short "jungle cut," but on the way home, I realized that they hadn't cut her hair at all. Just a bath. Sigh.
At this point a year ago, I probably would have turned around and gone back, demanding they fix my problem either by cutting her hair or refunding my money. I didn't do either. What I've learned about customer service in Peru is that it's different (that's special lingo from my cross-cultural training). And by different I mean non-existent. Sometimes they argue with me. Sometimes they ignore me. Generally it doesn't work out well for me.
So I went home. Next time I'll go somewhere else. I'm not miffed. This is just the way things go. I'm finally learning to let it go.
*Note: I think this only works for me when I haven't spent a lot of money. For a $10 bath, I'll move on. When I pay enough money that I think I should be getting good customer service, I'm still a pill. Room to grow.